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Provides a fair and courteous process for resolving complaints relating to child protection and child welfare cases, foster home and child care licensing, child care programs, and juvenile rehabilitation services. Staff provide information and education relating to the various DCYF programs – policies, dependency process, relative placement, ICPC, adoption, foster care and child care licensing, ICW, extended foster care and independent living as well as contracts. Constituent Relations does not have any legal jurisdiction in parenting plans/custody issues or family court matters, or ability to assist in child support concerns, or matters involving DSHS benefits.

Maintains an online licensed child care database. Parents can search providers and find out background check statuses, licensing history, monitoring reports and more Monitors residential, non-residential, and commercial child care facilities. Visits facilities once per year.