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Works to foster accountability in the homeless response system by providing information, resolving concerns, investigating complaints and monitoring trends to guide improvements in King County. The office can help with the following: - Educate, inform and provide referrals to homeless resources in King County - Respond to inquiries and concerns about homeless services and work to resolve them informally - Investigate complaints - Report community concerns to KCRHA leadership, staff and governance The office can review, investigate, and resolve issues in the following areas: - Delivery of the services, resources and activities provided for people experiencing homelessness - The administrative responsibilities of KCRHA and its contracted service providers, including contract management, performance monitoring, compliance with rules and regulations and customer service - The policies, decisions, protocols or procedures implemented by KCRHA or a contracted service provider - Other activities managed by KCRHA, including Continuum of Care responsibilities, such as Coordinated Entry or the Homeless Management Information System (HMIS)