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Helps resolve disputes, complaints and conflict between families and schools through facilitation.   Acts as a confidential, neutral third party not associated with the public school system.   Promotes school-family partnerships and provides information about the education system and referrals to education-related resources.   Helps parents concerned about a child being bullied at school.   Provides workshops and presentations and publishes materials designed to help families understand and navigate the K-12 education system.   Publications can be downloaded from the website or mailed.   Publications are translated into several languages.   The Education Ombudsman does not help with issues regarding:   -  Elected officials (such as school board members)   -  Private schools   -  Private organizations or businesses   -  Preschools, colleges and universities   Does not have the authority to force a school or school district to take a specific course of action and cannot discipline or terminate school or school district employees.   Does not provide legal advice or services.

Handles complaints of discrimination and advocates for those experiencing hate speech or being harassed.   Assists people in navigating bureaucratic systems that have discriminatory policies and procedures. May be able to assist in mediation with these systems.   If there are no resources to confront discrimination within an agency or company that a complaint is being directed toward, this agency will refer a client to the appropriate government agency.   DOES NOT PROVIDE LEGAL COUNSEL OR LEGAL REPRESENTATION.